Mini case study · Cascading objectives and KPIs

Does this cascade hold?

Gulf Airport Services has set one corporate objective. Nine departments and teams have cascaded it in their own way. For each one, decide whether the cascade is sound or flawed — and if it is flawed, name the fault. Remember: different departments may use different KPIs while contributing to the same strategic objective.

Corporate level

Obj: Improve Operational Excellence

  • % Service Level Agreement achievement
  • % operational disruptions attributable to ground services
0 of 9 answered
CorporateObj: Improve Operational Excellence · % SLA achievement · % disruptions attributable to ground services